Privacy Policy
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Effective Date: 1-06-2024
Last Updated: 22-07-2025
At MASS Psychotherapy & Counseling Services, we are committed to protecting the privacy and confidentiality of all personal and health-related information that you share with us. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant health privacy laws in Ontario.
2. How We Use Your Information
We collect and use your information solely for the purposes of:
- Providing psychotherapy and counseling services
- Communicating with you regarding appointments, treatment, and updates
- Managing scheduling, billing, and administrative functions
- Complying with legal and regulatory obligations
- Improving the quality of our services and website experience
3. Consent and Confidentiality
Your personal and health information will never be shared without your informed, written consent — except in the following legally permitted or required situations:
- If there is a risk of serious harm to yourself or others
- In cases of suspected abuse or neglect of a minor or vulnerable person
- When required by court order, subpoena, or applicable law
- For supervision or consultation purposes (with identifying information protected)
We will always explain the limits of confidentiality during your initial appointment.
4. Data Security
We take all reasonable precautions to safeguard your personal information:
- Encrypted electronic records
- Secure client management systems
- Restricted access to clinical files
- Confidential communication practices (email, phone, virtual sessions)
We retain client information only for as long as necessary to fulfill legal and clinical obligations, after which it is securely destroyed.
5. Your Rights
You have the right to:
- Access your personal information in our records
- Request corrections to inaccurate or incomplete information
- Withdraw consent for non-essential uses of your data
- Ask questions or file a complaint regarding our privacy practices
Please contact us in writing if you’d like to exercise any of these rights.
6. Third-Party Services
We do not sell, rent, or share your personal information with third parties for marketing purposes. If we use third-party platforms (e.g., for scheduling, virtual therapy, or email), we ensure they comply with appropriate data protection standards.
7. Website and Cookies
Our website may use cookies or similar technologies to enhance user experience and track basic usage statistics. This data is anonymous and cannot be used to identify individual users. You can disable cookies in your browser settings if you prefer.
8. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
MASS Psychotherapy & Counseling Services
📞 416-219-5696
📧 info@masscounselling.com
📧 smensah@masscounselling.com
📞 416-219-5696
📧 info@masscounselling.com
📧 smensah@masscounselling.com